Supportiyo Copilot · Built for human agents
Real-time guidance for your call center team.
Copilot sits at the top of the agent's screen. It listens to the call, shows the next line from your script, flags compliance issues and scores the call when it ends.
Phone and video calls · No integration
Qualify00:00That sounds frustrating. If support got back to you the same day, what would that change for your team?
NextWho else is involved in this decision?
“Our current provider keeps raising prices, and support takes days to get back to us.”
Copilot during a sample sales call.
What happens while the customer is talking.
Every word is checked against your compliance rules the instant it is heard, and the next line is written before the customer finishes.
The call is transcribed live
Each sentence is turned into text in under half a second. Silence and hold music are filtered out on the agent's computer.
Compliance rules check every word
Card numbers, do-not-call requests and phrases your script forbids are caught by fixed rules, not AI, so the result is consistent and immediate.
The next line is drafted as they talk
Copilot reads your script, where the call is, and what the customer is saying, and drafts the reply before they finish. It is on screen right after they stop.
The call is scored
When the call ends, Copilot scores it against your checklist and gives the agent one specific tip.
Pick what the customer says.
The island answers the way it would on a live call, from an example script. Your agents see lines from your own script and approved answers.
Pick a line on the left.
Example script · the next line, about a second after they finish
Want the real thing? Take a full call in your browser: an AI customer phones you, you answer out loud, and Copilot coaches you live, then scores the call.
Take a live callPhone calls and video calls.
Copilot listens through the agent's computer: the microphone for the agent and the computer's audio for the customer. If the call plays through the computer, Copilot can coach it.
- Phone callsInbound and outbound calls through a dialer or softphone, such as RingCentral or Vonage.
- Video callsZoom, Google Meet and Microsoft Teams.
- Any campaignSales, support, renewals, collections and appointment setting, each with its own script.
- Not supportedCalls on a desk phone that doesn't connect through the computer.
Helpful during the call, never in the way.
Four rules the island follows on every call, so agents trust what it shows and stop noticing it is there.
It doesn't make things up
Every line comes from your script and approved answers. If the script doesn't cover a question, the agent sees the fallback line you wrote.
It doesn't get in the way
It never takes keyboard focus, and agents don't need to click anything during a call.
Red only means compliance
Red is only used for compliance issues, so agents know to stop when they see it.
It only listens during calls
Listening starts when a call starts and stops when it ends. Nothing is captured between calls.
See every call as it happens.
See which agents are on a call, where each call is in your script, and any compliance alerts the moment they happen. Every call has a score, a transcript and a replay.
Example floor · names are illustrative
Live the same day.
You don't need to change your phone system or involve IT.
- 1. Send us your scriptWe set up your call stages, approved answers and compliance rules, and tune scoring with your supervisors.
- 2. Agents install the appDownloaded from your dashboard, on Mac today and Windows soon. Agents sign in with the login you create for them.
- 3. Start taking callsAgents press Start when a call connects. A headset is recommended.
- 4. Review the resultsScores and call notes are ready a few seconds after each call ends.
Built for calls with sensitive information.
Card numbers hidden
A card number is flagged as soon as it's spoken and hidden everywhere it appears: on screen, in the transcript, in the replay and in call notes.
Your data stays separate
Your calls, scripts and agents are kept separate from every other customer. Only your team can see them.
Healthcare
Copilot isn't HIPAA compliant yet. If your team handles health information, talk to us first.
What call centers ask before a demo.
Short answers, from how the product works today. Anything else, ask sales.
Does Copilot work with our phone system?
Yes, if the call plays through the agent's computer. Copilot listens to the call audio, so it works with any dialer or softphone, including RingCentral and Vonage, and with Zoom, Google Meet and Microsoft Teams. There is nothing to integrate. Desk phones that don't connect through the computer aren't supported.
How fast is it?
Speech is transcribed in 0.3 to 0.5 seconds. Compliance rules check every word in under a millisecond. The next line is on screen about a second after the customer finishes a sentence, and the call score is ready a few seconds after hang-up.
Where do the suggestions come from?
From your script and the answers you approved, nowhere else. Copilot tracks where the call is in your script and drafts the matching line. If the script doesn't cover a question, the agent sees the fallback line you wrote. It doesn't make things up.
What counts as a compliance flag?
A spoken card number, a do-not-call request, or a phrase your script forbids. Flags come from fixed rules, not a model, so they fire the same way every time. Card numbers are hidden on screen, in transcripts, replays and notes, and supervisors see every flag the moment it happens. Red is used for compliance and nothing else.
Is Copilot a real-time agent assist tool?
Yes. Real-time agent assist is software that listens to a live call and guides the agent while it happens. Copilot differs from most tools in the category in three ways: it needs no integration with your phone system, every line comes from your own script, and compliance is checked by rules rather than a model.
How long does setup take?
Most teams are live the same day. You send us your script, we set up the call stages, approved answers and compliance rules, and agents install the Windows or Mac app from your dashboard and sign in. No change to your phone system and nothing for IT to set up.
Is Copilot HIPAA compliant?
Not yet. If your team handles health information, talk to us before starting a pilot.
How is Copilot priced?
Per seat per month, with a one-time script setup for each campaign. Pilots start with one team. Contact sales for a quote with your seat count.
Talk to our sales team.
We'll set up a demo with your own script and plan a pilot with one of your teams.