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Supportiyo Copilot · Built for human agents

The real-time copilot for call center agents.

Copilot listens to every call your team takes and shows the agent what to say next the moment the customer finishes talking. It flags compliance issues as they happen and scores every call.

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Qualify00:00

That sounds frustrating. If support got back to you the same day, what would that change for your team?

NextWho else is involved in this decision?

“Our current provider keeps raising prices, and support takes days to get back to us.”

01 / 10

Stays out of the way

Copilot sits at the top of the agent's screen and stays hidden until a call starts.

02 / 10

Works on any call

Phone calls, Zoom, Google Meet or Teams. If the call plays through the agent's computer, Copilot can hear it.

03 / 10

Starts the call on script

Your opening line and required disclosures are on screen before the agent says a word.

04 / 10

Listens to the customer

The customer's words appear in real time while they're still talking.

05 / 10

Shows what to say next

Copilot drafts the reply while the customer is still talking, so the next line is on screen right after they finish.

06 / 10

Handles objections

When a customer pushes back, the agent sees the answer you approved, adjusted to what the customer said.

07 / 10

Flags compliance issues

If a customer starts reading out a card number, the agent is told to stop right away. The number is hidden in the transcript.

08 / 10

Helps close

Prompts the agent to ask for a specific next step and tracks what's been covered.

09 / 10

Scores every call

When the call ends, the agent gets a score, the outcome, and one thing to do better next time.

10 / 10

Ready for the next call

Copilot goes back to standby. Your supervisors see every call and every score on the dashboard.

Contact salesHow Copilot works
Livethe next line is drafted while the customer is still talking
100%of calls scored automatically
<1 msto flag a card number
Anydialer, softphone or video app. Works with your current setup
Works on every call

Phone calls, video calls, inbound and outbound.

Copilot runs on the agent's Windows or Mac computer and listens to the call audio. If the call plays through the computer, Copilot can coach it.

Phone calls

Inbound and outbound calls through a dialer or softphone, such as RingCentral or Vonage.

Video calls

Zoom, Google Meet and Microsoft Teams, for teams that sell or support over video.

Any campaign

Sales, support, renewals, collections and appointment setting. Each campaign has its own script.

Mac and Windows

Agents install a small app, on Mac today and Windows soon. Nothing to connect to your phone system.

Calls on a desk phone that doesn't connect through the computer aren't supported.

What you get

Coaching, scoring and a live view of the floor.

Copilot coaches agents during each call, scores every call when it ends and shows supervisors what's happening on the floor right now.

Copilot

Real-time guidance on every call

Shows agents what to say next and flags compliance issues while the call is happening.

Learn more
  • Disclosure
  • Qualify
  • Pitch
  • Objection
  • Recap
Review

Automatic call scoring

Every call is scored against your script, so you don't have to rely on spot checks.

Supervisors

A live view of the floor

See who is on a call, where each call is in the script and every compliance flag the moment it happens.

Learn more
Rollout

Roll out one team at a time.

Agents download the app, sign in, and use it on their next call. You don't need to change your phone system or wait on IT.

macOSAvailableWindowsComing soon
Seats live48 / 48
Calls scored100%
Compliance flags3

All 48 seats live

For operations and compliance teams

Built for large call centers.

The answers your operations, IT and compliance leads will want before you roll Copilot out to hundreds of agents.

01

Works with your phone system

Copilot runs on the agent's computer and listens to the call audio, so there's nothing to integrate and nothing for IT to set up.

02

Follows your script

Agents only see lines based on your script and the answers you approved. If the script doesn't cover something, they see the fallback line you wrote.

03

Real-time compliance alerts

Card numbers and other violations are flagged in under a millisecond, hidden in transcripts, and shown to supervisors right away.

04

Role-based access

Owners, supervisors and agents each see what they need. Your data is kept separate from every other customer.

05

Only listens during calls

Copilot starts listening when a call starts and stops when it ends. Nothing is captured between calls.

06

Fast rollout

Agents download the app from your dashboard and sign in. Most teams are live the same day.

Get started

Talk to our sales team.

We'll set up a demo with your own script and plan a pilot with one of your teams.

Contact salesRequest a demo
macOSAvailableWindowsComing soon

Phone and video calls · No integration